T.C.S

GENERAL TERMS OF SALE AND USE WWW.LIVEDECO.COM

MANCUP, a limited liability company with a capital of 50,000 euros, registered with the Grenoble Trade and Companies Register under number 501144216, whose registered office is located at 8 RUE DES GLAIRAUX - 38120 ST EGREVE - FRANCE (hereinafter MANCUP), publisher and operator of the site "www.LiveDeco.com" (hereinafter the "Site"), has established these general terms of sale and use (hereinafter the "T&Cs"), governing access to and use of the Site.
They also set the terms and conditions under which MANCUP agrees to provide the products (hereinafter the "Products") presented on the Site.

ARTICLE 1. ACCEPTANCE OF THE T&Cs
Before any use of the Site or purchase of Products on the Site, you acknowledge having read these T&Cs and accept them without restriction or reservation.
You declare that you are legally capable of entering into a contract.
These T&Cs also apply to any version or extension of the Site on social or community networks, or applications, existing or future.
We advise you to download and/or print them so you can keep them and refer to them in the future.

ARTICLE 2. ACCESS TO THE SITE
To access the Site, you must have a terminal device connected to the internet. You bear all costs related to your digital environment (hardware, software, and network connection), including internet connection costs.
MANCUP may refuse access to the Site to anyone who does not comply with these T&Cs.

ARTICLE 3. REGISTRATION
Access to the Products requires the creation of a personal account.
Registration is free. It is done by filling out the online form provided for this purpose. To do so, you must provide the following information:

Title         
First name, Last name    
Email       
Password     
Full address         
postal code        
City         
Country        
Phone (for delivery)

You agree to provide accurate and truthful information about yourself.
A confirmation email is then sent to the provided address, with a summary of the login information.
The login ID is personal and cannot be used by multiple people, nor be assigned, rented, or transferred in any way.
The password is confidential and must not be shared with a third party. It can be changed from your personal space. You must take all necessary measures to protect your password.
You also agree to inform MANCUP, by any means and as soon as possible, in case of detection or suspicion of fraudulent or unauthorized access to your account.
You can at any time request your unsubscription and account deletion from your personal space, or by email at the following address: contact@livedeco.com.
MANCUP reserves the right to delete your account without notice in case of violation of these T&Cs, and in particular:

  • In case of use contrary to applicable law.
  • In case of fraudulent use or identity theft of a third party.
  • In case of infringement of the rights of MANCUP or a third party.

MANCUP may also delete your account in case of inactivity for more than one (1) year.

ARTICLE 4. PRODUCTS
The essential characteristics of the Products offered are presented on the Site.
You acknowledge having read this information prior to any order.

ARTICLE 5. ORDERS
Orders are placed online via the Site.
To place an order, you must select the desired Products to add them to your cart.
You must then validate the details of your cart, the total price, or correct any errors, and provide your billing and delivery address, as well as your payment method.
You definitively confirm your order by clicking the payment button. This confirmation constitutes your electronic signature, equivalent to a handwritten signature, and firm and final acceptance of the sale.
Once payment is accepted, the order is confirmed as soon as possible by sending an acknowledgment of receipt by email to the address you have chosen.
Products are offered within the limits of available stock. In case of unavailability, an equivalent Product may be offered to you. If you refuse, your order will be canceled and fully refunded.
MANCUP reserves the right to refuse an order of Products in abnormal quantities.

ARTICLE 6. DELIVERY
Products are supplied within the European Union.
Delivery is made to the address you provided, within the timeframe specified at the time of order. The timeframe varies depending on the chosen delivery method.
You are required to personally receive the Products or designate a third party for this purpose.
Product delivery is ensured by the carrier designated by MANCUP. It is carried out by handing over physical possession or control of the Product to you or the designated third party.
You are required to check the condition of the Products upon receipt. In case of anomaly (incomplete order, damaged, torn, opened packaging...), you must refuse delivery, noting your reservations on the delivery slip and informing the carrier of the defects found. You can also inform MANCUP at the contact details provided below.
MANCUP cannot be held responsible for delay or inability to deliver an order due to an error on your part in providing your contact details. In this case, MANCUP reserves the right to suspend delivery until the issue is resolved.

ARTICLE 7. FINANCIAL CONDITIONS
1. Price
Prices are indicated on the Site in euros, all taxes included. They take into account the VAT in effect on the day of the order.
MANCUP reserves the right to modify them at any time. The price applied is the one in effect at the time of order confirmation.
Any delivery charges for Products are applied in addition. Their amount is indicated at the time of order confirmation.
Exceptionally, in the case of an erroneous indication of a price that is manifestly negligible compared to the actual value of the item, the order may be canceled.
The Products remain the property of MANCUP until full payment of the price.

2. Payment
Payment is made in full, by credit card via a secure system or as follows: PayPal (and its derivatives), Bank transfer.
Your payment method is debited at the time of the order.
Any refusal of payment or partial payment results in the automatic cancellation of the order, of which you will be informed by email.
You expressly agree that invoices will be sent to you in electronic format.
MANCUP also reserves the right to refuse any order if you have not fully or partially paid a previous order or if a dispute is ongoing.
The data recorded by MANCUP serve as proof of transactions concluded on the Site.

ARTICLE 8. RIGHT OF WITHDRAWAL
1. Legal right of withdrawal
The consumer client has a legal right of withdrawal provided for by Article L221-18 of the Consumer Code.
You can exercise your right, without having to justify your decision, within 14 days from the receipt of the Products by you or a third party other than the carrier that you have designated.
In the case of an order for several Products delivered separately or in the case of an order for a Product composed of multiple lots or pieces with staggered delivery over a defined period, the period starts from the receipt of the last Product or lot or the last piece.
For contracts providing for the regular delivery of Products over a defined period, the period starts from the receipt of the first Product.
To exercise your right, you must inform MANCUP of your decision to withdraw by sending, before the expiry of the time limit, the withdrawal form whose model is attached below, or any other unequivocal statement expressing your wish to withdraw, to the following contact details:
8 RUE DES GLAIRAUX - 38120 ST EGREVE - FRANCE          
email: contact@livedeco.com
You must return or hand over the Products to MANCUP without undue delay and, at the latest, within 14 days following the communication of your decision to withdraw.
The cost of returning the Products is your responsibility.
Your liability may be engaged in case of depreciation of the Products resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of these Products.
MANCUP will refund you the full amount paid, including delivery charges, without undue delay and at the latest within 14 days from the date it is informed of your decision to withdraw.
Unless it has offered to collect the Products itself, MANCUP may delay the refund until the Products are recovered or until you have provided proof of shipment of these Products, the date considered being the first of these events.
MANCUP will make the refund using the same payment method used for your purchase, unless you expressly agree that it uses another payment method and provided that the refund does not incur any fees for you.
MANCUP is not required to refund additional costs if you have expressly chosen a delivery method more expensive than the standard delivery method offered by MANCUP.

2. Exceptions to the right of withdrawal
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised in the following cases:

  • The supply of goods or services whose price depends on fluctuations in the financial market beyond MANCUP's control and likely to occur during the withdrawal period.
  • The supply of goods made according to your specifications or clearly personalized.
  • The supply of goods likely to deteriorate or expire rapidly.
  • The supply of goods that you have unsealed after delivery and which cannot be returned for reasons of hygiene or health protection.
  • The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items.
  • The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose agreed value at the conclusion of the contract depends on market fluctuations beyond MANCUP's control.
  • The supply of audio or video recordings or computer software when they have been unsealed after delivery.
  • The supply of a newspaper, periodical, or magazine, except for subscription contracts to these publications.


ARTICLE 9. WARRANTIES
MANCUP is bound by the legal warranty of conformity for goods under the conditions of Article L. 217-3 and following of the Consumer Code, as well as the warranty relating to hidden defects in accordance with the provisions of Articles 1641 to 1649 of the Civil Code.

The consumer has a period of two years from the delivery of the good to obtain the implementation of the legal warranty of conformity in case of the appearance of a conformity defect. During this period, the consumer is only required to establish the existence of the conformity defect and not the date of its appearance.
When the sales contract for the good provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal warranty applies to this digital content or digital service throughout the planned supply period. During this time, the consumer is only required to establish the existence of the conformity defect affecting the digital content or digital service and not the date of its appearance.
The legal warranty of conformity imposes an obligation on the professional, if applicable, to provide all necessary updates to maintain the conformity of the good.
The legal warranty of conformity gives the consumer the right to repair or replace the good within thirty days following their request, free of charge and without major inconvenience to them.
If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests the repair of the good, but the seller imposes the replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer may obtain a purchase price reduction by keeping the good or terminate the contract by obtaining a full refund upon return of the good, if:

  • The professional refuses to repair or replace the good.
  • The repair or replacement of the good occurs after a delay of thirty days.
  • The repair or replacement of the good causes a major inconvenience for the consumer, notably when the consumer permanently bears the costs of return or removal of the non-conforming good, or bears the installation costs of the repaired or replacement good.
  • The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a price reduction or contract cancellation when the non-conformity defect is so serious that it justifies immediate price reduction or contract cancellation. The consumer is then not required to request repair or replacement of the good beforehand.
The consumer is not entitled to cancel the sale if the non-conformity defect is minor.
Any period during which the good is immobilized for repair or replacement suspends the warranty that was still running until the delivery of the restored good.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
The seller who in bad faith obstructs the implementation of the legal warranty of conformity incurs a civil fine of up to 300,000 euros, which may be increased up to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal warranty against hidden defects under articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept or a full refund upon return of the good.


ARTICLE 10. CONTENT PUBLISHED BY THE USER
You have the option to publish the following content on the Site:
Comments (verified reviews)
You remain fully responsible for the content you publish on the Site. As such, you agree not to publish illegal content or content infringing on the rights of third parties, or content that is shocking, violent, pornographic, inciting hatred or discrimination.
By publishing on the Site, you grant MANCUP a free license authorizing it to reproduce, display, and adapt the content you publish, for advertising or commercial purposes, by any means and on any known or unknown medium to date, worldwide and for the entire duration of its legal protection.
MANCUP reserves the right to refuse or remove any published content without notice or justification.

ARTICLE 11. RESPONSIBILITIES
MANCUP makes its best efforts to provide accurate and updated information and content on the Site, without however being able to guarantee the performance, completeness, or reliability of this information and content.
MANCUP is not responsible for technical, computer, or compatibility problems or failures affecting the availability or use of the Site, for reasons or circumstances beyond its control.
MANCUP is also not responsible for damages that may result from the use of the Site, including data loss, deterioration, destruction, or viruses that may affect your computer equipment.

ARTICLE 12. INTELLECTUAL PROPERTY
The entire Site, its structure, and its content (texts, tables, graphics, images, photographs, videos, sounds, databases, applications, and software) are protected by copyright and intellectual property rights of MANCUP or its suppliers and service providers.
Any unauthorized representation, reproduction, adaptation, modification, or exploitation is prohibited and may constitute an infringement under articles L. 335-2 and following of the Intellectual Property Code.

ARTICLE 13. AVAILABILITY
MANCUP strives to ensure access to the Site 24 hours a day, 7 days a week, except in cases of force majeure or events beyond its control, without guaranteeing any result or minimum level of quality regarding its availability.
MANCUP may at any time and without notice suspend or limit access to the Site in order to carry out maintenance, updates, modify its content, or any other action necessary for its proper functioning.

ARTICLE 14. HYPERLINKS
The Site may contain hyperlinks to other websites or external sources.
MANCUP assumes no responsibility for the information, advertisements, products, services, or any other content available on these external sites or sources.
MANCUP authorizes the establishment of hyperlinks to the Site, provided that the source site does not contain any illegal, violent, or pornographic content, and excluding any use of these links for commercial or advertising purposes. MANCUP reserves the right to object.

ARTICLE 15. PERSONAL DATA
As part of its activities, MANCUP commits to implementing a processing of personal data of users of its services that respects their privacy and complies with the applicable French and European legislation.

Who is the data controller?
The data controller is:
The company MANCUP, a limited liability company, registered with the Grenoble Trade and Companies Register under number 501144216, whose registered office is located at 8 RUE DES GLAIRAUX - 38120 ST EGREVE - FRANCE

What data is collected from you?
MANCUP collects the information you agree to provide through forms on the Site, when you publish content, create your personal account, or place an order. The mandatory nature of the data is indicated during collection by an asterisk.
MANCUP also collects data related to the monitoring of the commercial relationship, including your purchase history and requests and correspondence addressed to customer service.
Your connection and browsing data are automatically collected during your use of the Site, including your IP address, pages viewed, preferences, and technical data about your digital environment.

Why is your data collected?
Your data is processed based on the conclusion and execution of your contract:

  • For managing and tracking your order.
  • For invoicing and payment collection.
  • For handling complaints and after-sales follow-up.
  • For creating and managing your personal account.

Your data is processed based on the legal obligations of MANCUP:

  • To comply with its accounting and tax obligations.

Your data is processed based on the legitimate interest of MANCUP:

  • For managing and improving the performance and features of the Site.
  • For statistical analysis and activity of the Site.
  • For quality studies and sales statistics of the offered Products.
  • For combating fraud and improving the security of the Site.

Your data is processed based on your consent:

  • For carrying out commercial prospecting actions, by postal or electronic means, and advertising profiling for the benefit of MANCUP or its third-party partners.


For how long is your data kept?
Your data is kept for the entire duration of the contractual relationship you have with MANCUP.
Data necessary for billing and accounting and tax obligations is archived for 10 years.
Data related to commercial prospecting actions is kept for 3 years from your last activity on the Site.

To whom is your data transmitted?
Your data may be transmitted to MANCUP employees, as well as to subcontractors involved in the proper functioning of the Site: IT service providers (hosting, maintenance, security...), payment providers, technical and logistical subcontractors, consultants in statistical analysis and communication.
Your data is also transmitted to our partners to enable them to carry out commercial prospecting and targeted advertising operations.
List of partners:
Google (advertising)
Your data may be transferred to countries outside the European Union. In this case, MANCUP must ensure that this data is subject to protection substantially equivalent to that guaranteed in the European Union, either by a decision of adequacy made by the European Commission, or by implementing all appropriate measures, notably by using the European Commission's standard contractual clauses. You can request more information about these appropriate safeguards at the contact details provided below.

What are your rights?
You can access your data, correct it, request its deletion, or exercise your right to restrict the processing of your data.
You can also object to the processing of your data for reasons related to your particular situation, except in the case of commercial prospecting, to which you can object without reason.
You can withdraw your consent at any time, without affecting the lawfulness of the processing based on consent before its withdrawal.
You have the right to data portability.
You can issue directives regarding the retention, deletion, or communication of your personal data after your death.
Finally, you can file a complaint with the CNIL, on its website (www.cnil.fr) or by mail (CNIL - Complaints Service - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07).
To exercise your rights, you should send your request to the following contact details:
MANCUP SARL            
8 RUE DES GLAIRAUX          
38120 ST EGREVE

ARTICLE 16. COOKIES
MANCUP uses cookies and other trackers for advertising purposes and to improve your experience on the Site.
More information on the operation and procedure to follow to manage cookies is available at this address: (see the Google CMP consent popup when arriving on the site)

ARTICLE 17. FORCE MAJEURE
MANCUP cannot be held responsible for any delay or failure to fulfill its obligations caused by a force majeure event, as usually recognized by French courts.

ARTICLE 18. MODIFICATIONS
MANCUP reserves the right to modify these GTC-GCU at any time and without notice, notably to adapt to the Site's developments by providing new features or removing or modifying existing features.

ARTICLE 19. PARTIAL NULLITY
If one or more provisions of these GTC-GCU are declared null by application of the law, a regulation, or a final decision of a French court, the other provisions shall retain their full force and effect.

ARTICLE 20. COMPLAINT - MEDIATION
1. Complaint
For any complaint, you can contact MANCUP at the following contact details:
8 RUE DES GLAIRAUX - 38120 ST EGREVE - FRANCE      
email: contact@livedeco.com       
phone: 0179725005

2. Mediation
In accordance with Article L. 612-1 of the Consumer Code, the consumer, subject to Article L.612.2 of the Consumer Code, has the option to submit a request for amicable resolution through mediation, within less than one year from their written complaint to the professional.
MANCUP has designated, by membership registered under number 53437/VM/2408, SAS Médiation Solution as the consumer mediation entity.
To contact the mediator, the consumer must submit their request:
- Either in writing to: Sas Médiation Solution - 222 chemin de la bergerie 01800 Saint Jean de Niost
- Or by email to: contact@sasmediationsolution-conso.fr
- Either by filling out the online form entitled "Contact the mediator" on the site http://www.sasmediationsolution-conso.fr
Whatever the means of referral used, the request must imperatively contain:
- The postal, telephone, and electronic contact details of the applicant,
- The name, address, and registration number with Sas Médiation Solution of the professional concerned,
- A brief statement of facts,
- Copy of the prior complaint,
- All documents allowing the processing of the request (order form, invoice, proof of payment, etc.)

ARTICLE 21. APPLICABLE LAW - DISPUTES
This contract is exclusively subject to French law. In case of dispute, French courts shall have sole jurisdiction.

ANNEX: Model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of the company MANCUP, whose registered office is located at 8 RUE DES GLAIRAUX - 38120 ST EGREVE - FRANCE, email: contact@livedeco.com,
I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date:
(*) Cross out the unnecessary mention.



Terms and Conditions / Terms of Use Updated on 07/29/2024
This document is attached in the order confirmation emails.